C-Tech

The goal of the New Leader Certified Technician (C-Tech) program is to help dealerships reduce repair expenses while increasing end-users’ satisfaction with New Leader Products.

Certification Requirements:

  • Technicians must attend training and pass a proficiency test at Highway Equipment Company (HECO) headquarters in Cedar Rapids, Iowa.
  • Basic hydraulics and control experience is required to attend technician training.
  • Technicians will be required to pass a yearly online training class to remain certified following the initial training at HECO headquarters.
  • Technicians will also be required to attend training at HECO headquarters when a new product is released, unless dealership chooses not to promote and sell the new product.

Individuals can achieve two (2) levels of certification:

  • Master C-Tech –
    • Test score of 95% and above; and can provide a copy of one controller manufacturer certification. In order to retain Master C-Tech status, technician must score 95% and above on recertification test.
      • *A recertification test score of 80% to 94.9% will result in the technician’s certification level changing to C-Tech.
  • C-Tech –
    • Test score of 80% to 94.9%. In order to retain C-Tech status, technician must score 80% and above on recertification test.